Recover a User ID or password only on official Member Access — or call Member Services 24/7.
This hub cannot reset passwords. Use Member Access recovery or call 888-732-8562.
Too many incorrect attempts can lock Member Access. Use the official forgot-password path on the login portal, or call 888-732-8562 (TTY 711).
No. Only ncsecu.org / Member Access or Member Services can restore access.
SECU will not email, call, or text asking for your Member Access password or a one-time code. Type ncsecu.org yourself.
Urgent “verify SECU login” messages are a red flag.
OTP is only for Member Access or the official SECU App.
After sign-in, scan transfers, bill pay, and cards.
Call 888-732-8562 (24/7) or message inside Member Access.